Support
Paano ka namin matutulungan?
Most answers are below. If yours isn't, email us. A real person reads every message.
Email: support@getambag.app
Tell us your iPhone model, iOS version, and what you were doing when it happened. A screenshot helps a lot.
Account
How do I delete my account?
In Ambag, go to Settings → Delete account and confirm. This removes your login, profile, personal budget data (transactions, wallets, budgets, goals), profile photo and payment QR codes.
Shared group bills stay for the others in the group so their balances still add up, and you'll show as "Former member" there. If you have Ambag Pro, cancel it in iOS Settings too, because deleting your account doesn't stop Apple's billing.
I forgot my password.
On the sign-in screen, tap Forgot password and we'll email you a reset link. If you signed up with Apple or Google, use that button instead. There's no separate Ambag password.
I didn't get the confirmation or reset email.
Check Spam and Promotions, and make sure the email address is spelled right. Still nothing after a few minutes? Write to us from that address.
How do I stop Ambag emails?
Turn off email notifications in Settings. If someone sent you utang reminders and you don't use Ambag, tap the stop link at the bottom of the email.
Ambag Pro
How do I cancel Pro?
Pro is billed by Apple, so you cancel it on your iPhone: open Settings → your name → Subscriptions → Ambag Pro → Cancel Subscription.
Do it at least 24 hours before it renews. You keep Pro until the end of the period you paid for.
Can I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com. We can't issue refunds ourselves.
I paid for Pro but the app still says Free.
Open the Ambag Pro screen and tap Restore Purchases, making sure you're signed in with the same Apple ID you paid with. If it still doesn't show, email us and include the date of purchase.
What happens when Pro ends?
Nothing is deleted. Anything above the Free limits (extra groups, wallets, goals, older history) is kept but locked until you upgrade again.
Splitting and paying
Does Ambag send the money?
No. Ambag only keeps track. You pay through GCash, Maya, your bank or cash, then tap I paid and attach the screenshot if you like. The person you paid can confirm it.
Someone marked paid but I didn't get the money.
Check the reference number and screenshot on the receipt, then talk to them directly. Ambag records what people say, but it can't see or confirm actual transfers, and we can't step into debts between users.
How do friends join my group?
Share the group's join code or link, or add them by the email they use for Ambag. You can also invite people by email before they sign up. Their shares move to their account when they join with that email.
What's a Singilan link?
A link you send in the group chat so people can see their share and your payment details without the app. It lasts 7 days and any group member can turn it off. Anyone with the link can open it, so keep it in your group.
Still stuck?
Email support@getambag.app. For privacy requests, like a copy of your data or a correction, use the same address. See the privacy policy.